
Everyone has good days and bad days. Today was a bad day for me. No, I’m not ill, but I received some very bad news from a friend. He’s not ill either, but he told me there’s soon going to be a lot of upset people in local sawmill communities. There are rumours going around that a few mills may be closing. I …

If It’s Not Good Enough for You, Why Is It Good Enough for Your Customers?
POST DATE: December 16, 2016
AUTHOR
Some of the decision making that I see going on in this industry is simply amazing. A lot of it involves the words, “Good enough!” I keep hearing those words over and over. It seems to have become a catchphrase in government, industry and many other sectors, replacing previous phrases like “Good thinking”, “G…

I can’t believe it’s November already. The year has gone by so quickly, and it’s almost over. I caught my family hanging Christmas lights the other day. Seriously! I thought to myself, “What day is this? What month is this?” Someone out there knows just how many shopping days are left until Christmas, but I’l…

Every fall there seems to be so much to do. There are conventions and trade shows in our business lives along with all the other activities in our personal lives that occur. You get so wrapped up in all these events, but then something happens that just makes you want to stand up and say something.
If you ha…

I have wanted to write this article for awhile. You see, nothing boils my blood faster than encountering living proof of Darwin’s theory of natural selection, especially when that living proof is a customer service rep on the other end of the phone. This particular story comes from a friend of mine in the for…